Currently Available Positions

Customer Relationship Assistant

JOB DESCRIPTION SUMMARY
The purpose of this job is to support all sales and customer service initiatives to grow business and offer excellent customer service.

TASKS & RESPONSIBILITIES

CUSTOMER SERVICE

• Attending to customer queries through walk-ins, telephone and email.
• Carrying out market intelligence for business opportunities from the print media.
• Follow up on all documentations required for a complete business proposal efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Monitor relationships on a day to day basis to ensure good customer service on the maintenance of SLA.
• In liaison with the Principal Business Development Officer prepare a calling program for the targeted Institution/s. Market the corporations’ products to potential investors, entrepreneurs and institutions.
• Compiling, analyzing, interpreting and preparing reports on contacts made, business opportunities identified and business realized.
• Support implementation of all customer service initiative

QUALIFICATIONS

• A degree or diploma in business related field with a bias in sales and marketing
• Minimum of 1 years working experience in Customer/Account Relationship
• Experience in financial institution will be an added advantage

COMPETENCIES / ATTRIBUTES

Personal attributes: decisive, aggressive, good relationship management skills, initiative/ self motivated,integrity,ability to deliver results,well groomed,articulate,team player

Skills required: leadership, negotiation, presentation skills,interpersonal networking skills,good communication skills,business opportunity identification skills

Computer Skills: High level of computer literacy. Adept in use of Microsoft Office specifically Word, Excel & Power-point.

CONTRACT TYPE

Successful candidates will serve for an initial period of (6 months), with a possibility of renewal depending on performance & achievements.

DEADLINE

If you meet the above criteria and ready for the challenge send your application to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. not later than 5:00PM on 3rd February 2012. Only shortlisted candidates shall be contacted.
ICDC is an equal opportunity employer.